GWA Group
19 Mar, 2019
Come to work and be inspired each day because you will be working for a Top 200 ASX listed company, revenue 400M+, and you see our products every day - that’s just the start! Our iconic Australian brands Caroma, Dorf and Clark position GWA as market leaders, while our history and commitment to innovation, in all its forms, will continue to sustain and enhance this leadership position. As we invest behind these lifestyle brands through transformational consumer engagement platforms, we are also executing fundamental change to the way we both engage and sell to our customers. What does this mean for you? lots of opportunity! Water is the world’s most precious resource. At GWA we are doing our part to help the planet by ensuring that water saving is fundamental to the beautiful products we design and craft for use in all Australian bathrooms and kitchens . Our iconic Australian brands Caroma, Dorf and Clark position GWA as market leaders, while our history and commitment to innovation, in all its forms, will continue to sustain and enhance this leadership position. As we invest behind these lifestyle brands through transformational consumer engagement platforms, we are also executing fundamental change to the way we both engage and sell to our customers. What does this mean for you? lots of opportunity! Come join us on our journey to help save the planet. We’re in the middle of an exciting evolution, it’s fast paced and dynamic, so we need a Customer Service Coordinator – Major Accounts that’s focused on providing superior customer service and support to major accounts ensuring to build strong relationships and ways to delight the customers by delivering on their expectations. Requirements Provide back order support to management whilst aligning with supply and customers on all updates Be a regular part of the National demand meetings and identify stock at risk and how to manage orders Accountable to run monthly key reports to share with customers Engage with the top 50 stores major accounts once a month Backup and support of processing of customer orders and enquiries, delivery date and anticipated delays Build effective relationships with key account contacts including site visits Assist with the implementation of product launches and range returns Provide follow up all customer complaints and enquiries including internet Checks inventory and notify inventory controller of orders that could potentially deplete stock Liaise with account managers regarding issues due to stock, delivery scheduling and merchant problems ABOUT YOU HSC / Tertiary education or equivalent level Experience in a Manufacturing / FMCG environment preferred Experience in a high call multitasking environment Solid business acumen Strong attention to detail with the ability to liaise with business influence stakeholders Computer literacy Benefits GWA can offer flexible working options, corporate health care and discounts, paid parental leave, education assistance, and volunteer and community opportunities. If you are excited by an ASX-listed organisation, strong growth results, and the opportunity to directly impact our transformation from consumer goods to a lifestyle brand, please apply now.
GWA Group 2000 Sydney NSW, Sydney