15 Oct, 2021

Online Logistics Manager

  • Target
  • Williams Landing VIC 3027, Australia

Job Description

Who are We?

At Target, we’ve always been here to help families live better. But right now, we can see that what ‘better’ means is changing. Better means making choices that can change the world. Better is about a life that’s lived, not with more things, but with things that mean more. A life where quality is always valued over quantity. Where beauty is born from style and substance in equal measure. A better way of life, that’s within easy reach of all. That’s why everything from the products we make to the experience we create, is crafted with intention and a single purpose…To inspire families to live better.

What will you do?

We have an amazing opportunity for a Online Logistics Manager to join the expanding online team. This leader will be responsible for managing the business relationships between Target and its Last mile delivery service partners. They will manage the infrastructure and performance of last mile delivery services for Target. The manager be the liaison for last mile delivery across Head office, stores, DCs and external service providers. A genuine desire to exceed customers’ experiences while optimising team member experience and the overall cost-per-delivery is essential to the success of this role.

Other key responsibilities will include:

• Working with 3rd party carriers and carrier aggregators on a day-to-day basis to drive performance of agreed SLAs
• Supporting with negotiation and execution of last mile delivery contracts across numerous vendors
• Drive Innovation for step-change improvement in delivery, safety, quality, and cost metrics pertaining to last mile services.
• Be the point of escalation for stores/DCs/ CSC team to support operations and successful execution of last mile delivery activities
• Work closely with the store and DC operations team to ensure the alignment between internal operations and 3rd Party carriers
• Coordinating standardization of delivery practices, businesses processes, and reporting relating to last mile delivery services
• Support implementing new process and solutions that improve last mile services to completion with the Team Member, Carrier, and Customer Experience in focus
• Regularly review last mile delivery KPIs and performance with carriers and internal stakeholders, driving a collaborative engagement and a continuous improvement culture.
• Researching and conduct market analysis on new potential delivery service providers to optimise delivery services and experience for Target customers.

What are we looking for?

This is the perfect role for a driven individual, who excels in a fast-paced and collaborative environment. Someone who suggests creative ideas and innovative solutions by explores multiple alternatives and approaches to overcome obstacles and find solutions.

The successful candidate will have the following skills and competencies

• Knowledge of transportation industry or experience of handling last mile delivery suppliers
• Experience of account management and the related service performance
• Experience of contract negotiations
• Experience of account management and the related service performance is beneficial.
• Operational experience managing infrastructure and performance of last mile delivery services
• Solid oral and written communication skills.
• Proficiency in creating and supporting process mapping
• Experience working in an e-commerce/omnichannel environment
• Experience working within a KPI driven and structured retail environment

What will you get?

Target has some great benefits, including:

•Great career opportunities across the Wesfarmers Group
•Team Member discounts across Target, Kmart,Bunnings,Officeworks and Catch Membership.
•Access to Employee Assistance Program
•Convenient location next to freeway and train station, with onsite parking and café!
•Novated leasing options
•Paid parental leave scheme
•Flexible work arrangements

Target values diversity and we pride ourselves on representing the diverse and multicultural communities of which we are a part.

As part of our recruitment process, we will be conducting Pre-Employment Checks with our successful candidates – this will include a police check. Talent Acquisition will provide further updates to candidates as they progress through our recruitment process.

Candidates interested in this position should apply directly to this advertisement as we are not accepting applications from recruitment agencies.

“We are a 2021 Circle Back Initiative Employer – we commit to respond to every applicant”


We don’t just look for people based on their skills and experience, our people work together and champion the Target values and behaviours. We are a business where our values and people matter, and we need like-minded people to join us!

Target values diversity and we pride ourselves on representing the diverse and multicultural communities of which we are a part.

Agencies will only be engaged if required. Please do not contact us or send applicants to us unless requested to by the Talent Acquisition Team.

Apply Now